phtpth-ewy

[bethlakshmi]

Blech. 8 pages of customer comments have now been extended to 12 pages of comments + responses. That's the first pass - got about 80% of the comments. Tomorrow I will deal with the ones that trigger my "be diplomatic, investigate diligently" button.

Oy. Need something tasty for dinner to get the unpleasant flavor of careful maneuvering and ego-free responses out of system.